Terms of Warranty

and returns

Part warranty


For products selected and distributed by Thermcross International®, the terms of warranty are fixed by the manufacturer or the supplier.

This warranty covers a period of 12 months for all Isotherm® products (24 months for the product reference 10300). This period of warranty is extended to 15 months for the range of Isotherm® circulators.

In all cases, the warranty is limited to a simple refund with a credit note of the defective part.

The products excluded from all warranty are the following :

  • Bi-metallic thermostats
  • Sensors
  • Fuel nozzles
  • Descalers in case of use with undiluted acid

Return of product/strong>


You want to send back some products that you purchase from Thermcross International? 





1/ Contact us by email stating us:  

  • The codes and the quantities to return

  • The return reason (for each part).

   2/ We create a return form for you to join to the parcel

(See sample below).

NB : For the unused parts, we will ask you : 

  • To return them in its original packaging

  • To overpack in order to protect the parts and the original packaging


3/ Upon reception and after checking, a credit note will be done.

NB : For the unused parts, a 25% fee shall be applied for the processing of the return and re warehousing.




Unless otherwise specified, all returns are at the buyer’s expense.
No postage due shall be accepted by THERMCROSS INTERNATIONAL®.





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